Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original condition and packaging, with tags attached, and accompanied by proof of purchase.

To start a return, please contact us at trendoraxentrix@gmail.com.

Please note that customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To start a return, please contact us at trendoraxentrix@gmail.com

Return requests are reviewed on a case-by-case basis. Once your return request is approved, we will provide the correct return instructions and return address. Please do not send any items back without contacting us first, as unauthorized returns may not be accepted. For products fulfilled by our supplier partners, return addresses may vary depending on the item and supplier location

If your return is approved, we’ll provide instructions on how and where to send your package. Returns sent without contacting us first may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos and order details so we can resolve the issue quickly.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom products
• Perishable goods
• Beauty and personal care items
• Gift cards
• Sale or clearance items

If you have questions about your item’s eligibility for return, please contact us before purchasing.

Exchanges

To exchange an item, we recommend returning the original item first. Once the return is approved, you can place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it for any reason, provided the item remains unused and in its original condition and packaging.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at trendoraxentrix@gmail.com.